- RETURN & EXCHANGE POLICY
We understand that picking the right item and color might be difficult when choosing from a computer screen. Thus, we are glad to accept the return of unopened all merchandise from cosmetixclub.com subject to the conditions set forth below. Please note that we do not offer an exchange.
The return MUST be made within five (5) days of the date of the order confirmation email unless a longer period of time is specified in writing at the time of purchase, order confirmation, or shipment confirmation e-mail.
Due to hygienic reasons we only accept the return items that have not been opened, used, or tampered with. It means the product you are willing return must be in original condition as we sent.
NOTE: cosmetixclub.com will not be held responsible for lost returns during return process.
- ITEMS YOU ARE NOT ELIGIBLE FOR RETURN
Some products are not eligible for the return and refund. The lists follow:
- Any product that is OPENED, USED, TRIED ON, ALTERED, and DAMAGED BY CUSTOMER, MISSING PIECES, AND MISSING PACKAGING MATERIALS.
- Clearance items, Special sale items, Promotional items, and Special order items are considered Final sale.
- Any item sent to an Amazon FBA Warehouse will not be allowed to be sent back to us, unless there was a mistake made when sending the order.
We take matters of hygiene and public safety seriously so that we DO NOT ALLOW opened items to be returned for the safety of all of our clients. We are not along; other cosmetic product suppliers do not allow returns of opened items for the same reasons.
cosmetixclub.com reserves the right to refuse returns of any merchandise that does not meet the above return requirements in our sole discretion.
- HOW TO RETURN
Step 1. You must contact us first at firstname.lastname@example.org within the industry leading five (5) days exchange period.
Step 2. After checking qualification of return, we will provide you the prepaid shipping label with RMA# and return instructions via email.
Step 3. Print the shipping label and place the label on the box. Please write RMA# on the outside of the return box and drop off the package at nearest USPS office or UPS Store. All returned items must be accompanied by the packing slip.
Step 4. Once we receive, we will review and inspect to see if the product is qualified for refund (up to 3-10 business days from package arrived). If returned items are not in the same condition as they were when sent, we will refuse or send the package back to you with shipping charge.
Step 5. After approval of return, refund will be processed within 3-5 business days
- REFUSED PACKAGE / UNDELIVERABLE AS ADDRESSED (RETURN TO SENDER)
If you wish to have your order reshipped, there will be an additional payment needed for the cost of shipping.
Unwilling or unable to pay for shipping, package will be treated as a regular return.
A 10% handling fee will be applied and shipping costs are not refundable.
- RETURNS OF DEFECTIVE, DAMAGED, AND WRONG PRODUCTS
In circumstances where you consider that the product does not conform to your order, you should promptly contact us via email with details of the product and a description of the defect within 5 days from delivery date.
Once we approve that you have received the defective products, you may return the product following the “Return Step”. Upon receipt of the defective returned product, we will fully examine it and notify you of your right to a replacement or refund (if any) via email within a reasonable period of time. We aim to process the refund or replacement as soon as possible and, in any case, within thirty (30) days of the date we confirmed to you via email that you are entitled to a refund or replacement for the nonconforming product.
If any defect exists, defective products will be refunded in full, including a refund of the delivery charges (if any) and any reasonable costs incurred by you in returning the product. We will always refund any money to the original method of payment used to make payment provided the same is available. If not we will issue a merchandise credit.
After reviewing the product returned, we will contact you regarding whether you have a right to a refund based on our Return policy conditions.
Restocking Fees and Return Shipping Fees
Returns are subject to restocking fees of up to 50% of the purchase price and return shipping fees. Cosmetix Club may assess the restocking fees and return shipping fees against the wholesale customer’s account or deduct the fees from the refund amount on all returns, subject to the Return Policy and any product-specific policy. Cosmetix Club reserves the right to adjust the value of any item returned for refund to reflect its current market price, in which case the restocking fee will be applied after this adjustment.
We will process your refund as soon as possible and in any case; within fifteen (15) days of the date the returned goods have been received by us. Original shipping cost can be deducted from the refund amount for the return if the original order was qualified for free shipping. We will refund any money received from you using the same method used to make payment if the card is available. If the original form of payment is not available, please contact Customer Service via email. In this case, refund will be made in the form of a merchandise credit. Merchandise credits do not expired.
Please note that the cost of shipping to you for the original order (if applicable) is not subject to refund. We are also not responsible for non-beautyupwholesale.com merchandise included in any returns.
Please allow 1-2 billing cycles for the refund to appear on your bank statement (due to different banking institution policies). Price adjustments will not be honored for any marked-down merchandise.
If you have any doubts you can contact us through our “Contact Us” webpage.